Elm Plating committed to providing the best service for its customers. To do this, Elm is continually working to find ways of improving operations while keeping costs down. Tied into Elm’s service is the policy of listening to customers, learning what they want, and responding appropriately. By listening to customers and learning their expectations, Elm can achieve the goal of customer satisfaction through quality finished products and on-time delivery.
Elm responds instantly to production issues and questions, quick response is the best solution to customer satisfaction. Committed to growth, Elm has invested heavily in technology – the newest and best available – that processes product faster, with better consistency.
Elm is continually re-inventing itself through staff training and improved processes that make it unique in the field, led by a management team who is smart, aggressive, motivated and dedicated to excellence.
Though Elm Plating has been in business since 1951 with one-family ownership, plating today is much different than it was fifty years ago. Automation, computerization, more demands on quality, the latest machining technology and skilled technicians are just a few components that set Elm Plating apart from – and ahead of – other companies. Communication with customers takes precedence in the way Elm does business… listening, responding… making the customer’s needs the number one priority, even when modifications or changes develop. The old “customer-first” policy is as firmly entrenched at Elm Plating today as it was back in the 1950’s.